Legal

Cancellation and Refund Policy

What happens if you need to cancel a trip, and how refunds are handled.

1. How to cancel

All cancellation requests must be submitted via email to our official company email address.

Cancellations made 30 days or more before the tour start date are eligible for a full refund, subject to any non-refundable charges imposed by hotels, airlines, DMCs, or other service providers.
Cancellations made 21–29 days before the tour start date will incur a 25% cancellation charge on the total package amount.
Cancellations made 16–20 days before the tour start date will incur a 50% cancellation charge.
Cancellations made 8–15 days before the tour start date will incur a 75% cancellation charge.
Cancellations made less than 7 days before the tour start date are non-refundable.

Any applicable refund will be processed after confirmation from the relevant service providers. Refund timelines may vary depending on the payment method and supplier policies.

No-shows, unused services, and cancellations due to personal reasons are non-refundable wherever the relevant supplier terms apply.

Questions about this page? Contact us.